About Rippendeep Araich
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Academic Level Degree Bachelor
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Age 33 - 37 Years
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Salary 1850
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Gender Male
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Industry Management
Description
6+ years on advanced IT knowledge and skills. Expertise in Windows laptop, desktop and servers.
Advance knowledge of virtualization environments like Vmware, Hyper-V. Understanding of Azure infrastructure, Azure and O365.
Advance working skills with Microsoft products including Exchange, Active Directory, DHCP and printing.
Served as front line support for 3 years to provide IT support to different clients via phone and email.
Great skills with Citrix infrastructure and publishing Citrix machines.
Currently working in an intense NOC/system admin environment providing support to multiple clients and various technologies mentioned above and more.
Working experience with Cisco networking devices router, switches and Meraki products.
Education
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2011
Punjab Technical University
Bachelor\'s Degree in Information Technology
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2013
Seneca College of applied Arts and Technology
Advanced Diploma in Computer Support Systems
Experience
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2014 - 2017
Compugen Inc
Service Desk Analyst
• Act as single point of contact for IT issues and questions for multiple clients. • Answering and logging Phone calls and Emails using SDP (service desk plus), footprints, Remedy tools following ITIL standards. • Diagnose, analyze, troubleshoot and resolve desktop infrastructure issues including software, computers, laptops, printers, mobile devices/cell phones while achieving service level agreements (SLA\'s) and ensuring customer satisfaction • Imaging computers, installing and uninstalling software. • Pushing updates and software for users on windows computers using SCCM, N-Central. • Group Policies updates on user’s windows desktops and laptops, manually update group policies to reflect immediate changes. • Support end users in their use of Operating Systems and applications such as Windows 7, Windows 10, MAC, Outlook 2010/2016/365, Ms. Office 7/12/2016/ Office 365, VPN, RSA, Citrix Server/Client, and MDM, Polycom / Cisco Phones. • Managed users via Active Directory for basic account lock/unlock, adding users to different groups and distribution lists. • Setup Video conferencing for users via Skype for business, WebEx and Join Me. Ploycom conference, lifesize. • Provided support for Windows Desktop/laptops, install/uninstall software, device drivers, printer setup, MS office setup, Upgrading/installing windows OS, installation of automatic and manual Windows updates and patches. • Escalation of unresolved issues to the appropriate team in timely manner • Dispatching and tracking field support analysts were needed • Providing Training on software and hardware usages to user and new hires. • Provided assistance to Network Admin team with Cisco switches and routers when needed.
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2017 - 2018
Compugen Inc.
Operations Analyst
• Maintenance on Citrix Farms, Netscalars, delivery Controllers and Application servers. • Supported ZeroSpam, TrendMicro, Symantec, Barracuda and other spam filters. • Provided support for Oracle Opera interfaces • Maintenance of Cloud services including Microsoft Azure, Virtual machines, Office 365 and Microsoft Team. • Troubleshooting issues with Citrix and Vmware VDI virtual desktop technologies. • Administration of Active Directory with managing users, groups and distribution lists. Creating/managing user accounts. Management of Active Directory security groups. • Followed ITIL and Industry standards to meet business requirements. • Ensured Incidents and Service requests are being handled within given SLAs. • Setting emails accounts, managing Distribution lists and mailbox/Calendar permissions. • Windows desktops and laptop management using SCCM for automated /Silent software installations, windows update installations, patch management. • Cisco Meraki devices management and administration • Engaging and working with Vendors and support engineers.
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2018 - Present
Compugen Inc
System Administrator
• Supported enterprise accounts for multiple clients. • Managed large, complex environments with hundreds of servers across multiple datacenters. • Configuration and Management of the O365 Administration, security and compliance and troubleshoot issue. • Configured and managed the DLP (Data Loss Prevention) on O365, Sharepoint sites for enterprise accounts. • Azure AD, resources and compute management and troubleshooting the arising problems with the cloud technology. • Set up AD Sync for Azure AD and O365 accounts. • Administered VMware Vcenter, virtual machines, hypervisors clusters and Nutanix. • Implementation and maintenance of VMware/ESXi. • Deploying VM with customization and Templates. Created VM clones from both Live and Off VMs. • Installing Vmware patches while maintaining the uptime by Vmoitioning the VM to other hosts. • Configuration and Administration of the Backup solutions including Veeam, CommVault solutions. • Deployed and Managed Virtual Desktop technologies including Citrix and VDI (Horizon) in enterprise infrastructure. • Produced, maintained, and improved documentation on various internal processes, OS standards, and refresh cycle schedules. • Deployed applications and windows updates to end user devices and servers using SCCM and N-able. • Troubleshoot issues with MS SQL, application/Databases. • Participated in hardware reduction cost projects by providing server virtualization technology. Provided detailed updates and plans to meet project deliverables. • Execute pre-planned system and network changes. Monitor inflight changes being completed by third parties and other staff members. Perform health checks as required. • Understanding of various storage technologies like SAN, NAS. • Analyze service incidents and problems, identify risks, provide recommendations, and implement solution. • Provided technical training to team and assist with assessing severity of incidents. • Setting up Group Policies as per client’s recommendations and requirements. • Follow ITSM policies, procedures and ITIL best practices. • Demonstrated ability to work with customers in a wide variety of stressful situations.
Portfolio
Honors & awards
- 2014
- 2016
- 2020