About Rippendeep Araich

  • Academic Level Degree Bachelor
  • Age 33 - 37 Years
  • Salary 1850
  • Gender Male
  • Industry Management
  • Viewed 295
Bottom Promo

About me

6+ years on advanced IT knowledge and skills. Expertise in Windows laptop, desktop and servers.
Advance knowledge of virtualization environments like Vmware, Hyper-V. Understanding of Azure infrastructure, Azure and O365.
Advance working skills with Microsoft products including Exchange, Active Directory, DHCP and printing.
Served as front line support for 3 years to provide IT support to different clients via phone and email.
Great skills with Citrix infrastructure and publishing Citrix machines.
Currently working in an intense NOC/system admin environment providing support to multiple clients and various technologies mentioned above and more.
Working experience with Cisco networking devices router, switches and Meraki products.

Bottom Promo


Bottom Promo


  • 2014 - 2017
    Compugen Inc

    Service Desk Analyst

    • Act as single point of contact for IT issues and questions for multiple clients.
    • Answering and logging Phone calls and Emails using SDP (service desk plus), footprints, Remedy tools following ITIL standards.
    • Diagnose, analyze, troubleshoot and resolve desktop infrastructure issues including software, computers, laptops, printers, mobile devices/cell phones while achieving service level agreements (SLA\’s) and ensuring customer satisfaction
    • Imaging computers, installing and uninstalling software.
    • Pushing updates and software for users on windows computers using SCCM, N-Central.
    • Group Policies updates on user’s windows desktops and laptops, manually update group policies to reflect immediate changes.
    • Support end users in their use of Operating Systems and applications such as Windows 7, Windows 10, MAC, Outlook 2010/2016/365, Ms. Office 7/12/2016/ Office 365, VPN, RSA, Citrix Server/Client, and MDM, Polycom / Cisco Phones.
    • Managed users via Active Directory for basic account lock/unlock, adding users to different groups and distribution lists.
    • Setup Video conferencing for users via Skype for business, WebEx and Join Me. Ploycom conference, lifesize.
    • Provided support for Windows Desktop/laptops, install/uninstall software, device drivers, printer setup, MS office setup, Upgrading/installing windows OS, installation of automatic and manual Windows updates and patches.
    • Escalation of unresolved issues to the appropriate team in timely manner
    • Dispatching and tracking field support analysts were needed
    • Providing Training on software and hardware usages to user and new hires.
    • Provided assistance to Network Admin team with Cisco switches and routers when needed.

  • 2017 - 2018
    Compugen Inc.

    Operations Analyst

    • Maintenance on Citrix Farms, Netscalars, delivery Controllers and Application servers.
    • Supported ZeroSpam, TrendMicro, Symantec, Barracuda and other spam filters.
    • Provided support for Oracle Opera interfaces
    • Maintenance of Cloud services including Microsoft Azure, Virtual machines, Office 365 and Microsoft Team.
    • Troubleshooting issues with Citrix and Vmware VDI virtual desktop technologies.
    • Administration of Active Directory with managing users, groups and distribution lists. Creating/managing user accounts. Management of Active Directory security groups.
    • Followed ITIL and Industry standards to meet business requirements.
    • Ensured Incidents and Service requests are being handled within given SLAs.
    • Setting emails accounts, managing Distribution lists and mailbox/Calendar permissions.
    • Windows desktops and laptop management using SCCM for automated /Silent software installations, windows update installations, patch management.
    • Cisco Meraki devices management and administration
    • Engaging and working with Vendors and support engineers.

  • 2018 - Present
    Compugen Inc

    System Administrator

    • Supported enterprise accounts for multiple clients.
    • Managed large, complex environments with hundreds of servers across multiple datacenters.
    • Configuration and Management of the O365 Administration, security and compliance and troubleshoot issue.
    • Configured and managed the DLP (Data Loss Prevention) on O365, Sharepoint sites for enterprise accounts.
    • Azure AD, resources and compute management and troubleshooting the arising problems with the cloud technology.
    • Set up AD Sync for Azure AD and O365 accounts.
    • Administered VMware Vcenter, virtual machines, hypervisors clusters and Nutanix.
    • Implementation and maintenance of VMware/ESXi.
    • Deploying VM with customization and Templates. Created VM clones from both Live and Off VMs.
    • Installing Vmware patches while maintaining the uptime by Vmoitioning the VM to other hosts.
    • Configuration and Administration of the Backup solutions including Veeam, CommVault solutions.
    • Deployed and Managed Virtual Desktop technologies including Citrix and VDI (Horizon) in enterprise infrastructure.
    • Produced, maintained, and improved documentation on various internal processes, OS standards, and refresh cycle schedules.
    • Deployed applications and windows updates to end user devices and servers using SCCM and N-able.
    • Troubleshoot issues with MS SQL, application/Databases.
    • Participated in hardware reduction cost projects by providing server virtualization technology. Provided detailed updates and plans to meet project deliverables.
    • Execute pre-planned system and network changes. Monitor inflight changes being completed by third parties and other staff members. Perform health checks as required.
    • Understanding of various storage technologies like SAN, NAS.
    • Analyze service incidents and problems, identify risks, provide recommendations, and implement solution.
    • Provided technical training to team and assist with assessing severity of incidents.
    • Setting up Group Policies as per client’s recommendations and requirements.
    • Follow ITSM policies, procedures and ITIL best practices.
    • Demonstrated ability to work with customers in a wide variety of stressful situations.

Bottom Promo


Windows Servers
VDI Horizon
VMware ESxi
Bottom Promo


Bottom Promo

Honors & awards

Bottom Promo


Leave Your Review

  • Overall Rating 0