Human resource management (HRM or HR) is the strategic approach to the effective management of people in a company or organization such that they help their business gain a competitive advantage.
The overall purpose of human resources (HR) is to ensure that the organization is able to achieve success through people.HR professionals manage the human capital of an organization and focus on implementing policies and processes.
They can specialize in finding, recruiting, training, and developing employees, as well as maintaining employee relations or benefits. Training and development professionals ensure that employees are trained and have continuous development.
HR departments are responsible for overseeing employee-benefits design, employee recruitment, training and development, performance appraisal, and reward management.
A call center is a centralised office used for receiving or transmitting a large volume of enquiries by telephone.
It can be independently operated or networked with additional centres, often linked to a corporate computer network, including mainframes, microcomputer / servers and LANs.
An inbound call centre is operated by a company to administer incoming product or service support or information enquiries from consumers.
The contact centre is a central point from which all customer contacts are managed. Through contact centres, valuable information about company are routed to appropriate people, contacts to be tracked and data to be gathered. It is generally a part of company’s customer relationship management infrastructure.
Technology refers to methods, systems, and devices which are the result of scientific knowledge being used for practical purposes.
Technology is the sum of techniques, skills, methods, and processes used in the production of goods or services or in the accomplishment of objectives, such as scientific investigation.
The simplest form of technology is the development and use of basic tools.The subject of technology is treated in a number of articles.